How can we help?

Your booking page shows the payment step and whether the charter still needs to accept. If you chose EFT, pay the amount shown immediately using the bank details and reference on that page. Payment confirmation and charter acceptance are shown separately.

For a shared trip, also check the departure decision and passenger minimum. A payment confirmation on its own does not confirm that the trip will run.

Bank transfers and bank notifications can take time. Your booking changes to paid once FOC verifies the money received. Providing a reference or proof does not confirm a payment by itself.

If the payment window has closed, or you used a different reference, contact FOC with your booking reference, amount, payment date and the reference used. Check with FOC before making another transfer.

Where cash is offered, the total is 5% above the EFT price and is shown before you book. Pay the charter before boarding. The charter records the payment after collecting it; choosing cash does not mark the booking as paid.

Check your booking for its cancellation terms and refund status. If a charter declines after an EFT payment, FOC will arrange the refund. Cash refunds are arranged with the charter that collected the money.

A refund marked as required has not yet been recorded as sent. Your booking will show when its return has been recorded.