Terms of service

Fish On Charter exists to help anglers find trusted fishing trips and help professional charter operators run a cleaner booking operation. The platform should make availability, pricing, payment expectations, launch details, and safety responsibilities easier to understand before anyone arrives at the water.

Fish On Charter is an intermediary management, booking, payment, and discovery platform. Each charter operator is the independent supplier of its fishing services, and the service contract for a trip is between the angler and that operator. Fish On Charter does not own the charter business or become the supplier merely because it provides a public profile, booking record, payment facility, notification, review, or marketplace listing.

Trip details, launch decisions, vessel readiness, skipper decisions, and on-water safety remain the operator's responsibility. Platform administrators may remove or restrict content that is inaccurate, unsafe, unlawful, or inconsistent with platform standards.

• Users must provide accurate contact and profile information when creating an account or booking a trip.
• An operator may publish a direct, shareable profile after completing the required quality checklist and supplier self-attestation. This is labelled as published by the operator and is not a Fish On Charter verification badge.
• Fish On Charter marketplace distribution is separate and requires the applicable commercial plan, operator opt-in, private compliance submissions, profile-quality review, and administrator approval.
• Fish On Charter may approve, reject, suspend, or request more information for payment readiness, public profile moderation, or marketplace distribution.
• Login codes are security credentials. They must not be shared with anyone.

A request-to-book does not reserve a seat until the operator accepts it. An instant booking secures seats according to the payment and hold state shown at checkout. Operators provision fuel, bait, crew, and launch planning around confirmed bookings, so cancellation windows and no-show handling must be respected.

• Operators may set trip-specific cancellation rules within the platform policy framework.
• Weather and safety cancellations remain skipper-led.
• If an angler does not arrive for a confirmed trip, the operator's no-show and refund policy may apply.
• Fish On Charter may show booking, payment, and cancellation status in the account area for clarity.

A booking clearly identifies whether payment is processed by Fish On Charter or reported by the operator. Platform-processed payments are recorded and verified through the configured payment provider. Operator-reported cash, EFT, or other external payments rely on information supplied by the operator and are not platform-verified merely because the booking record reflects them.

Refund eligibility depends on the cancellation policy and supplier terms shown and snapshotted when the booking is created, the payment status, and the reason for cancellation. Weather and safety cancellations remain skipper-led. Completed refunds reduce the booking revenue used to calculate any applicable platform commission.

The Free operator plan includes up to eight activated operational trips per calendar month without Fish On Charter commission. The Unlimited revenue-share plan has no monthly subscription in its initial form and applies the accepted commission percentage to successful new bookings, whether they came through the operator's direct profile or the marketplace. Unavoidable payment-provider costs may still apply. SMS delivery, unusually high media storage, and similar externally billed services are subject to reasonable fair-use limits or disclosed pass-through costs. External payments on the Unlimited plan can create a commission amount due by the operator.

• Keep vessel, skipper, launch location, pricing, inclusions, and trip descriptions accurate.
• Maintain required permits, safety documentation, and operating compliance.
• Communicate material trip changes quickly through the platform.
• Honour confirmed bookings unless safety, weather, mechanical, legal, or operational conditions require a change.

Users must act respectfully and lawfully. Harassment, discrimination, fraud, document misrepresentation, unsafe conduct, payment abuse, platform manipulation, and attempts to bypass platform protections may result in account restriction or removal.

Fish On Charter may investigate reports, request evidence, hide listings, pause bookings, restrict accounts, or update policies when needed to protect anglers, operators, and the platform. Continued use of the platform after policy updates means the updated terms apply.