Terms and conditions

Fish On Charter provides trip discovery, booking tools, charter management tools, and payment options. The charter operator is the independent supplier of each trip and is responsible for providing it. A booking agreement for a charter service is between the customer and the named operator. Fish On Charter does not own or operate the boat.

A profile marked “Published by the operator” is self-published. A marketplace listing or platform review does not certify a vessel, guarantee an operator's conduct, or replace a customer's own judgement. We may review or restrict profiles, trips, and access to platform features under these terms.

• Account holders must be at least 18 and provide accurate identity and contact information. An adult must make bookings that include children or infants and is responsible for the minors in their party.
• Keep your phone, emergency contact, and booking details current. Do not share login codes or let another person use your account.
• Charter profiles, trip publishing, marketplace distribution, and platform payment processing can require separate quality, identity, compliance, or payment-readiness checks. Approval for one feature does not guarantee access to another.

Listings show whether a trip is private hire of the whole boat or a shared departure priced per passenger. They also show the available date and time, passenger capacity, prices, included items, payment method, and the operator's cancellation terms. Adult fares apply from age 13; child fares apply from age 2 through 12; infant fares apply to children under 2, when those fare types are offered. Every passenger, including a child or infant, counts towards the boat's passenger limit.

• A booking request is not confirmed until the operator accepts it. For an instant booking, follow the confirmation and payment status shown at checkout and in your account.
• Review the cancellation terms shown for that trip before booking. They are saved with the booking. Contact the operator about trip changes, cancellation, and refunds; Fish On Charter may help record or route a support request.
• Arrive at the stated check-in time with the required documents and follow the operator's boarding instructions. A late arrival or no-show may affect your right to join or receive a refund under the trip terms and applicable law.

A shared departure may show a minimum number of confirmed passengers and a decision deadline. Your booking may be accepted and paid while the departure is still waiting for the operator's final decision. The operator will confirm whether it will run, proceed below the stated minimum where allowed, or cancel it. Check your booking for updates and contact the operator if the deadline passes without a decision.

If the operator cancels a departure, the operator is responsible for communicating the next steps and arranging any refund due under the trip terms and applicable law. Fish On Charter records booking and departure status to help the parties manage the booking.

The payment panel identifies whether you pay through Fish On Charter's configured payment provider or pay the charter directly. Provider-processed payments are recorded using provider updates. For cash, EFT, card-terminal, or other payments collected by the charter, the operator reports the payment in Fish On Charter. A payment marked as reported by the operator is based on that operator's record; the platform has not independently verified an external payment.

The operator plan currently provides 30 days free, then a 10% software fee on successful booking payments recorded in Fish On Charter. There is no monthly subscription on the unlimited plan. The fee pays for use of the booking and charter-management software as a whole; it is not a separate charge for each feature. It applies to platform, operator-profile, and on-site bookings recorded in the account, using the rate and amount shown in the operator's plan and financial records. The operator is responsible for amounts due on payments they collect outside the platform.

Payment-provider processing costs are separate from the software fee and may also apply. Completed refunds are recorded and adjust the booking amount used for the related fee. Amounts due and their due dates appear in the operator's account. Overdue platform fees may pause the operator's ability to publish new trips until the account is resolved. The plan and rate shown in an operator's account at the time of a booking or recorded payment determine the applicable charge.

The operator must provide the charter service described in the listing and manage all bookings, including bookings it enters for guests who pay on site. For each on-site booking, enter accurate details for every passenger, record payment status truthfully, and keep the guest register and boarding status current.

• Keep boat capacity, schedules, prices, passenger fares, launch and check-in details, inclusions, preparation information, and safety instructions accurate.
• Set a trip's passenger minimum and maximum within the selected boat's limits. Do not schedule more passengers than the boat is allowed to carry.
• Obtain and maintain all permits, insurance, vessel and skipper qualifications, safety equipment, and other approvals required to operate the trip.
• Use guest contact and emergency details only as needed to manage the booking, communicate about the trip, and respond to an emergency. Before entering another person's details, obtain their permission and tell them the information will be shared with the charter. See the Privacy policy.
• Communicate material changes or cancellations promptly, honour confirmed bookings where safe and lawful, and handle payments and refunds as described to the customer.

The skipper and operator make the final decision about whether a boat can launch, which route it takes, and whether conditions are safe. Weather, sea state, tides, vessel condition, and other operating requirements may change the route, delay a trip, or require cancellation. Follow the crew's safety briefing and instructions, wear required safety equipment, and tell the operator about relevant needs before departure.

Fishing conditions and trip descriptions are information to help you plan. Fish On Charter does not guarantee a catch, a particular route, weather, wildlife, or other trip outcome. Nothing in these terms removes a right or remedy that cannot lawfully be excluded.

Use the service lawfully and respectfully. Do not submit false profile, booking, payment, passenger, or boarding information; misuse another person's details; threaten or harass users; bypass platform payment records; or interfere with platform security. We may restrict access to address misuse or protect users and operators.

We may investigate reports, request information, restrict or remove content, pause listings or bookings, and suspend accounts where needed to enforce these terms or protect users and operators. Material changes will be dated here and may require you to accept the new terms before using protected account features again.

These terms are governed by the laws of South Africa, subject to any mandatory rights that apply to you. For questions or booking support, use the Fish On Charter contact page. For a trip, contact the named charter operator first.