Privacy policy

Fish On Charter processes personal information to provide account access, trip discovery, booking, payment, operator registration, compliance review, communication, support, and platform administration. We aim to handle data in line with South African POPIA requirements and practical marketplace security expectations.

The platform is operated by Software Couch (Pty) Ltd from Durban, KwaZulu-Natal, South Africa. Privacy questions can be sent to jason@softwarecouch.com.

• Account details such as name, phone number, birth date, verification state, and profile images.
• Booking details such as trip, guests, seats, payment state, cancellation state, and operator notes needed to run the trip.
• Operator information such as charter profile content, vessels, locations, images, registration answers, and compliance documents.
• Security information such as login attempts, one-time code requests, IP information, and session tokens.
• Usage and support information such as feedback, preferences, notifications, and platform analytics.

We use data to create and protect accounts, show relevant trips, process bookings, help operators provision launches, initiate payments, review charter registrations, prevent abuse, provide support, improve the product, and meet legal or compliance requirements.

In production, login codes are delivered by SMS. In development, login codes may be shown on the login screen for testing. Login codes should not be stored or delivered as in-app notifications.

We share the minimum practical information needed to fulfil the booking. For example, operators may receive angler and guest details needed for headcount, communication, safety, and launch preparation.

We may use providers for payments, media hosting, hosting, analytics, SMS, email, logging, support, and data storage. These providers process data so the platform can operate. If data is transferred internationally, we aim to use appropriate safeguards and vendor agreements.

You may ask to access, correct, or delete personal information where the law allows. Some records may need to be retained for booking history, dispute handling, compliance, fraud prevention, tax, accounting, or legal obligations.

If you believe your personal information has been handled incorrectly, contact us first so we can investigate. You may also contact the South African Information Regulator where applicable.

We may update this policy as Fish On Charter adds markets, payment flows, messaging providers, operator tooling, analytics, or administration features. Material changes should be communicated through reasonable platform channels.