Privacy policy

Fish On Charter processes personal information to provide account access, trip discovery, booking, payment, operator registration, compliance review, communication, support, and platform administration. We aim to collect information needed for these services, limit access to the people carrying them out, and retain records for the purposes described below.

Fish On Charter is operated from South Africa. Privacy questions and data requests can be sent through the contact page.

• Account details such as your name, phone number, date of birth, emergency contact number, phone verification and profile image. A trip-alert subscription needs your verified phone, departure area and alert preference; additional personal details are required before booking or using the charter workspace.
• Booking and passenger details such as trip, departure time, booking contact, each passenger's name and age category, passenger contact numbers where supplied, emergency contact numbers, reserved capacity, boarding, payment and cancellation records. Operators can also enter these details for bookings taken directly.
• Payment information such as payment method, provider references, EFT references, confirmations, refund records and operator bank details. Card payments are handled through the payment provider; cash and direct transfers are handled by the charter and may be recorded on the platform.
• Operator information such as charter profile content, vessels, locations, images, registration answers, and compliance documents.
• Security information such as login attempts, one-time code requests, IP information, and session tokens.
• Usage and support information such as feedback, preferences, notifications, and platform analytics.

We use data to create and protect accounts, show relevant trips, process bookings and payments, prepare passenger lists, apply age-based fares, communicate changes, support emergency contact when needed, review charter registrations, prevent abuse, provide support and meet applicable record-keeping requirements.

When providing another passenger's or an emergency contact's details, make sure you have permission to share them and tell that person that Fish On Charter and the relevant charter may use the information for the booking and safety purposes described here. For a child, the booking contact should have authority from the child's parent or guardian.

Availability texts are optional. We use your selected departure area and recorded consent to send trip alerts only when you opt in. You can change your area or turn these texts off in Trip alerts. Login codes and messages needed to service an existing booking are separate from optional availability alerts.

The charter running your trip can access the booking contact and passenger information it needs for fares, headcount, boarding, communication and safety, including supplied emergency contacts. Platform support and authorised administrators can access records needed to resolve requests, payments, cancellations and disputes. Your passenger and emergency contact details are not part of a public charter profile.

We may use providers for payments, media hosting, hosting, analytics, SMS, email, logging, support, and data storage. These providers process data so the platform can operate. If data is transferred internationally, we aim to use appropriate safeguards and vendor agreements.

We restrict booking, passenger and account records to the relevant account, charter and authorised platform staff. Fishing licences and charter registration documents are treated as private files, separate from public charter and trip photos.

We use access controls and security measures to protect private information. Keep your sign-in codes private and log out when using a shared device.

We keep personal information only for as long as it is needed for platform operations, bookings, payments, legal obligations, tax and accounting needs, compliance reviews, dispute handling, fraud prevention, security, and support. Turning off alerts stops your optional availability texts; it does not delete an existing booking or the records needed to service it. You can ask us to review retention or deletion of your account, passenger or emergency contact information through the contact page.

You may ask to access, correct, or delete personal information where the law allows. Some records may need to be retained for booking history, dispute handling, compliance, fraud prevention, tax, accounting, or legal obligations.

If you believe your personal information has been handled incorrectly, contact us first so we can investigate. You may also contact the South African Information Regulator where applicable.

We may update this policy as Fish On Charter adds markets, payment flows, messaging providers, operator tooling, analytics, or administration features. Material changes should be communicated through reasonable platform channels.