Privacy policy

Fish On Charter processes personal information to provide account access, trip discovery, booking, payment, operator registration, compliance review, communication, support, and platform administration. The platform is designed around POPIA and GDPR-aligned privacy principles: collect what is needed, protect private records, limit access by role, and remove data when it is no longer required or legally needed.

Fish On Charter is operated from South Africa. Privacy questions and data requests can be sent through the contact page.

• Account details such as name, phone number, birth date, verification state, and profile images.
• Booking details such as trip, guests, seats, payment state, cancellation state, and operator notes needed to run the trip.
• Operator information such as charter profile content, vessels, locations, images, registration answers, and compliance documents.
• Security information such as login attempts, one-time code requests, IP information, and session tokens.
• Usage and support information such as feedback, preferences, notifications, and platform analytics.

We use data to create and protect accounts, show relevant trips, process bookings, help operators provision launches, initiate payments, review charter registrations, prevent abuse, provide support, improve the product, and meet legal or compliance requirements.

In production, login codes are delivered by SMS. In development, login codes may be shown on the login screen for testing. Login codes should not be stored or delivered as in-app notifications.

When you create an account and complete your profile before public charter supply is live in your area, we may send a small number of service messages about Fish On Charter launch availability, verified charters, or public trip seats becoming available. These messages are intended to help you use the platform and will be kept practical and limited.

We share the minimum practical information needed to fulfil the booking. For example, operators may receive angler and guest details needed for headcount, communication, safety, and launch preparation.

We may use providers for payments, media hosting, hosting, analytics, SMS, email, logging, support, and data storage. These providers process data so the platform can operate. If data is transferred internationally, we aim to use appropriate safeguards and vendor agreements.

Account sessions, role checks, and operator/admin areas are protected so that users only see the areas they are meant to use. Private files such as fishing licences and charter registration documents are separated from public charter and trip media, stored as private media, and organised by owner so they can be found, reviewed, and removed responsibly.

No online system can be guaranteed risk-free, but we use practical safeguards such as secure cookies, request origin checks, security headers, private media delivery, audit-friendly records, and limited access to sensitive platform tools.

We keep personal information only for as long as it is needed for platform operations, bookings, payments, legal obligations, tax and accounting needs, compliance reviews, dispute handling, fraud prevention, security, and support. When a user or charter is deleted, associated owned media is designed to be removed from both the platform record and media storage where the law allows.

You may ask to access, correct, or delete personal information where the law allows. Some records may need to be retained for booking history, dispute handling, compliance, fraud prevention, tax, accounting, or legal obligations.

If you believe your personal information has been handled incorrectly, contact us first so we can investigate. You may also contact the South African Information Regulator where applicable.

We may update this policy as Fish On Charter adds markets, payment flows, messaging providers, operator tooling, analytics, or administration features. Material changes should be communicated through reasonable platform channels.