Primary contact
Email jason@softwarecouch.com. Use this address for Fish On Charter support, operator onboarding, privacy questions, and platform issues.
Fish On Charter is operated by Software Couch (Pty) Ltd from Durban, KwaZulu-Natal, South Africa.
Angler support
If you are an angler, include the page you were using, the trip or booking reference if you have one, your phone number, and a short explanation of what you expected to happen.
Charter operator onboarding
If you operate a charter, include your business name, launch area, contact number, and the type of trips you normally run. Public listings require registration review before anglers can book.
Privacy and data requests
For privacy requests, include the account phone number and describe whether you want access, correction, deletion, or another privacy-related action. Some records may need to be retained for legal, tax, payment, fraud prevention, or dispute reasons.
Corrections and source feedback
If you spot incorrect public content, broken media, outdated regulations guidance, or a fishing conditions data issue, send the page URL and what looks wrong so it can be checked.